Submit a Resident Request
Send questions and requests directly to management
What is a Resident Request?
A Resident Request is a way to send a question or request to the management company via the Community Portal. Each type of request has predetermined fields to ensure all necessary information is received.
Once submitted, your request is automatically routed to an assigned person for handling, and the status is maintained on your account so you can track progress.
Login to Your Community Portal
Access your Community Portal using your username and password.
Click the Resident Request Button
Find and click the "Resident Request" button in the Account Info area of your portal dashboard.
Select Request Type
Choose the correct type of request from the dropdown menu. Common request types include:
Click Next
After selecting your request type, click the "Next" button to proceed to the detailed entry window.
Complete the Request Form
Fill out all required fields in the request window. Available fields will vary based on the type of request you selected.
Note: Be as detailed and specific as possible in your description to help management address your request quickly and accurately.
Submit Your Request
Review your information for accuracy, then click the "Save" button to submit your request to management.
After submission, you'll be able to track the status of your request through your account portal.
Best Practices for Resident Requests
Be specific: Provide clear details about your question or request
Include photos: Attach relevant photos when applicable (e.g., for maintenance issues)
Check status regularly: Monitor your request through the portal for updates
Allow time for response: Management will respond within their standard timeframe
Use the right type: Select the most appropriate request type for faster processing
Tracking Your Requests
After submitting a request, you can track its status by:
- 1.Clicking "View Account Detail" from your dashboard
- 2.Selecting the "Requests" tab
- 3.Viewing all past and present requests with their current status